Many Faces, One Mission
Compassionate caring means that HCA nurses invite patients and their families to be part of the care team. They participate in planning and delivering care in the facility and beyond. Our goal is meet the needs, goals and expectations of patients and to prepare the patient and family for success in the next phase of care.
Some examples of our approach to Compassionate Caring are:
- Flexible visitation practices
- Patient and family inclusion in change-of-shift and other hand-off communications
- Resources for patients and families on advanced directive and living will documents to give direction to the care team
- Emphasis on patient and family teaching to foster understanding of the disease or procedure, the treatment plan, including medications, diet, exercise and follow-up care
- Timely access to medication record information through on-line patient portals
- Regular visits from nurse leaders to assess the quality of care from the patient's perspective
“You want to maintain compassion and understanding,” says OB director Dianne Gillis, who is committed to emphasizing patient care and creating a safe environment for all families. Dianne Gillis gave birth to her own child in a military hospital which inspired her to seek opportunities helping mothers and babies receive the same level of support. Dianna Gillis is the director of Women’s and Children’s Services at Alaska Regional Hospital. With the frequent changes in technology, Dianna feels that HCA has incorporated hands-on ways into the nurses training which helps the nurses to improve their ability to evaluate patients and to perform basic procedures. The nurses do stimulation drills in order to put themselves in realistic situations which gives them an opportunity to understand their job better. Alaska Regional Hospital has excelled in its Neonatal Abstinence Evaluation Support and Treatment (NEST) Program, which delivers specialized care to babies whose mother have chemical dependency issues. After sharing information that Alaska Regional hospital, along with other hospitals throughout the state attending, recently hosted the Neonatal Abstinence Conference (NAS ), Dianne adds that “we’re very excited about our work in this area.”
Donna Nayduch, RN, MSN, ACNP, CAISS decided to be a trauma nurse after working in the ICU. She was intrigued by the kind of critical nursing skills needed for those who are injured. Donna has worked in trauma care for 32 years and is now the Trauma Program Director for Ocala Regional Medical Center in Florida. Donna like the focus on the entire patient care episode she has in this role. She must stay on top of every patient, in every part of the hospital to insure that every staff member working with the trauma patient has the tools to do their job effectively. Donna is amazed by the advances in medical knowledge and treatment she has seen during her career, but she makes it a point to remember that nurses can never lose sight of the human being in need of a reassuring touch. Donna believes, and teaches, that nursing is about the patient and everything that a nurse does is important to patients, from the time they enter the hospital until they leave.
For Leslie Gevedon, MS, RN, taking care of people and knowing technology are skills that have always come easy to her. As Director of Clinical Applications at TriStar Hendersonville Medical Center she finds it rewarding that she can use both of these abilities to improve patient care. Gevedon helps hospital staff, patients, and their families understand and use health information technologies. Gevedon is the connection between the technology world and the clinical world. Her is goal is for every department to work together and use every tool available to assist in providing the best possible care to patients.
Margaret “Margie” Fish RN, BSN dreamed of being a flight attendant, but she was good at science and great with people so she chose the path of nursing. Now she serves as the Clinical Supervisor at a physician practice in New Hampshire called Portsmouth Internal Medicine and engages with patients at all stages of life. Her mission is to increase the comfort level of each patient so he or she feels more confident in managing health issues. Throughout her years of nursing Fish has faced the challenge of helping patients cope with life changes. She believes that in a constantly changing healthcare field, nurses can be the spark of change in the lives of patients. Fish enjoys every challenge that comes her way and feels privileged to offer encouragement and support to her patients.
Jeffrey Riley, RN is a nurse at the Neonatal ICU Nursery at Medical City Dallas Hospital. Riley experiences great satisfaction in giving premature babies the extra care and attention they need to survive. It is not just the babies that Riley helps, he also gives the parents encouragement and guidance they need through the difficult times. Riley also works with new nurses just beginning their careers. Riley’s mission is to make every nurse feel comfortable in the NICU. Every night is something new and challenging, he wants to new nurses to know he is there to support them during those times. Riley is always eager to learn more, for himself and to pass along to those he supports.
Rhonda Albritton, RN, CCRN was a bedside nurse for 20 years, she loved her job but she wanted to branch out and see what else the nursing field had to offer. After a personal encounter with sepsis, the next chapter of her healthcare career became clear. In 2013, Albritton became the Sepsis Program Coordinator at JFK Medical Center with the goal of reducing and eliminating sepsis from the hospital. Albritton went from providing direct patient care to studying the trends and changes among hundreds of patients then passing down that knowledge to the direct care staff. Teaching plays a critical role because nurses are often the first to see any signs of patient infection which make their role huge in the detection of sepsis. Albritton soon noticed that a change in the position of a nurse does not make it any less rewarding. As a bedside nurse the sense of accomplishment is realized quickly as she made patients feel better, but as coordinator her sense of accomplishment is realized over time as sepsis trends change and she affects several patients. Albritton loves nursing because of the impact she can make on someone's life and she now knows that can be done from many nursing roles.
Susan Griffin, RN, MSN, started just like any other nurse, she wanted to make a difference in people's lives and to be a leader. Now as Chief Nursing Executive of Methodist Healthcare in the San Antonio Division, her job is to create the conditions that enable nurses to provide excellent direct patient care. Griffin's experience as an ICU nurse and a Chief Nursing Officer have taught her to think outside the box about new and unique programs such as the RN residency program she is championing this year. Staying in touch is a focus for Griffin. She rounds in the hospitals with CNOs and CEOs, talking with staff and with patients to ensure that what is discussed in meetings is being applied at the bedside.